I just love Omega Service Center

[josejmartinez]

Several months ago my Omega Connie 18kt Gold was refurbished by the Omega Service Center.

After the overhaul, the watch had issues that I will explain later, and after my constant gripes they said... ok send it back!!!

I sent the watch back ...and it came back two days ago, so right away I wound it and started wearing it. Yesterday I saw that maybe everyone in the world was a little behind in time... even my cell phone. As soom as I got back I got into the Official Clock in Colorado site and set the watch at zero seconds and put the minute hand right on... so as soon as the atomic clock hit the 59th second ...whamoo! I pushed the crown in. so then, they were synchronized... well one day after, this watch is again demonstrating that my cell phone is slow, as well as the Official clock in Colorado.  LOL 

The documentation sent with the watch from the Honorable Omega Service Center says +3 seconds per day... but... one day after (24 hours to be exact), all the clocks in the world are 4 minutes behind... "NICE WORK Omega Service Center... I paid more that $700 for a repair of a Chronometer watch that gains 4 minutes per day.... I wonder if you have automobile mechanics (no insult to the mechanics intended) servicing chronometers.... what a waste of time and resources... It seems to me that you do not value my time or your company's time and resources. This was the second time around... I really wonder if you have apprentices in watchmaking on their first day at school doing the jobs."

I will continue with this later... have been driving from Tucson all day and am very tired... time for a cold one.

[normdiaz]

Sorry to hear of your woes with Omega SC.  I know it has to be a PIA, but keep after them until the results are to your satisfaction.  (Maybe the SC cut employee hours in order to not have to put up with the requirements/costs of Obamacare.)

[josejmartinez]

I made two calls this morning. The first to a person that thinks she was dealing with a four year old... canned responses...a slippery person... final dictum... we cannot do anything unless the watch is in here. Four minutes a day and they cannot make a decision?... they cannot research who made the repairs and fire the bstrd?...

Second call to top brass... the watch will be received and sent to the country of the Cheese with Holes for a full to factory specs repair.... I will accept that. Hopefully it is not a Swiss Bozo instead of an American Bozo the one that fixes it--wrong. For a bad fix up why go to Europe?

I think this brand is putting a lot of cream on their tacos. However, the expenses they are going through to fix my watch must be astronomical if they really do the jobs. If they just take the dust off the watches, no problems, but if they do this with everyone, their repair departments are loss generators in addition to the bad publicity they receive for not being serious.

Can this be for real? I sincerely think they have very badly paid employees. In the end that is in detriment to the image they want to portray. 

Hey Omega SC.... go through the Internet and see what people are saying about you....

[normdiaz]

Nov 8, 2013 8:18:24 GMT -8 josejmartinez said:

 the watch will be received and sent to the country of the Cheese with Holes for a full to factory specs repair.... I will accept that. Hopefully it is not a Swiss Bozo instead of an American Bozo the one that fixes it--wrong. For a bad fix up why go to Europe?

Maybe they'll return it with some complimentary Swiss chocolate, but you shouldn't hold your breath in expectation.

[69ChevelleSS]

COSERV (Seiko's US Service) is no better.

I took a quartz alarm watch for a battery change (before I got a case tool) and the ham fisted moron ended up ripping out the alarm speaker because he couldn't figure out how to get it to stop beeping. 

Good thing I don't use my watches for alarms.  Still pisses me off!

[normdiaz]

Nov 8, 2013 12:04:10 GMT -8 69ChevelleSS said:

COSERV (Seiko's US Service) is no better.

I took a quartz alarm watch for a battery change (before I got a case tool) and the ham fisted moron ended up ripping out the alarm speaker because he couldn't figure out how to get it to stop beeping. 

Good thing I don't use my watches for alarms.  Still pisses me off!

Now that's as scary as cautionary.

[kingrat]

I would loose it if this happened to me. Crap like this toughens my resolve to never buy a high end watch ever again.