ausimax
Timekeeper
Kogan, Qld, Australia
Posts: 937 
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Post by ausimax on Dec 17, 2016 19:14:44 GMT -8
Thought my luck had changed, located a balance complete for my 8306 at Cousins, after paying the freight and several weeks wait it arrived! And this is what I got :  Completely inadequate packaging for the post in My view. And this is Cousins answer to the problem.  On the balance of averages I am going backwards on this one. Or should that be on the average of balances? . |
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cd_god
Is a Permanent Fixture
Finna set up a HOOD next door to your richie phuk suburban mansion
Posts: 12,268
Member is Online
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Post by cd_god on Dec 17, 2016 20:49:29 GMT -8
Ouch. Reminds me of the engine gasket set I got a few years ago which was damaged before it made it into the box based on the packaging when I got it. Luckily when I called to complain the person that answered the phone was my doppelganger on the other who was just as pissed off as me with his dumbass' / halves coworkers that worked there that let through and wanted the "picked by" number on the invoice.    |
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jringo8769
WIS
The life we have is a Gift from God....live it to the fullest every day...Thank God for it...
Posts: 1,570
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Post by jringo8769 on Dec 17, 2016 23:15:15 GMT -8
well i am so sorry...there is nothing worse that that...i would go higher up on the food chain at cousins...that is a very foolish response as they are the ones who shipped it to u...i have been in retail management for over 25 years and unless they are fools...they will not want to upset their customer base...i find that underlings will have the response like u received...i call it the age of the idiot..they blame everyone but themselves for their mistakes and it is always about them......they need to take responsibility for their mistake and refund u or send you one like they should have in the beginning...i also was in charge of fixing many businesses with problems like this...i am sure if u keep calling...someone will finally take care of this...God Bless,John....it is not about the money...it is about the right and wrong of it...
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Adrian-VTA
Global Moderator
Adelaide, South Australia
Posts: 5,327
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Post by Adrian-VTA on Dec 18, 2016 1:36:10 GMT -8
I'll see if I can find one for you. Thought my luck had changed, located a balance complete for my 8306 at Cousins, after paying the freight and several weeks wait it arrived! And this is what I got : Completely inadequate packaging for the post in My view. And this is Cousins answer to the problem. On the balance of averages I am going backwards on this one. Or should that be on the average of balances? . |
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ausimax
Timekeeper
Kogan, Qld, Australia
Posts: 937
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Post by ausimax on Dec 18, 2016 4:56:52 GMT -8
well i am so sorry...there is nothing worse that that...i would go higher up on the food chain at cousins...that is a very foolish response as they are the ones who shipped it to u...i have been in retail management for over 25 years and unless they are fools...they will not want to upset their customer base...i find that underlings will have the response like u received...i call it the age of the idiot..they blame everyone but themselves for their mistakes and it is always about them......they need to take responsibility for their mistake and refund u or send you one like they should have in the beginning...i also was in charge of fixing many businesses with problems like this...i am sure if u keep calling...someone will finally take care of this...God Bless,John....it is not about the money...it is about the right and wrong of it... Yes John, I have written them a letter expressing my displeasure, they are nicely set up - no email contact - only the automated push button web page contact. OK they have a disclaimer in their terms of use to cover this eventuality - still leaves a lot to be desired, (a) they should check the condition of the item before dispatch and (b) check that the packaging is suitable for carriage by the postal system. The balance as photographed is in the original unopened packaging - a balance complete bouncing around loosely in a plastic box does not seem adequate to me. |
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ausimax
Timekeeper
Kogan, Qld, Australia
Posts: 937
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Post by ausimax on Dec 18, 2016 5:02:24 GMT -8
I'll see if I can find one for you. Thanks Adrian, a real pain in the proverbial- the part cost almost as much as the watch and starts to reach the point of not being a viable option to spend more money on it, it's no glamour girl. |
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GuyJ
Needs a Life!
Whitley Bay, UK
Posts: 2,862
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Post by GuyJ on Dec 18, 2016 8:45:27 GMT -8
Max do a chargeback with your cc company? Tell cousins unless you receive a refund for fault merchandise you will pursue a merchandise chargeback as your credit company is willing to do so. Explain again that this is a result of inadequate packaging and to either refund or resend or the money will have to be reversed via the bank.
Just an idea but may be worth a shot?
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jringo8769
WIS
The life we have is a Gift from God....live it to the fullest every day...Thank God for it...
Posts: 1,570
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Post by jringo8769 on Dec 18, 2016 17:10:32 GMT -8
well i am so sorry...there is nothing worse that that...i would go higher up on the food chain at cousins...that is a very foolish response as they are the ones who shipped it to u...i have been in retail management for over 25 years and unless they are fools...they will not want to upset their customer base...i find that underlings will have the response like u received...i call it the age of the idiot..they blame everyone but themselves for their mistakes and it is always about them......they need to take responsibility for their mistake and refund u or send you one like they should have in the beginning...i also was in charge of fixing many businesses with problems like this...i am sure if u keep calling...someone will finally take care of this...God Bless,John....it is not about the money...it is about the right and wrong of it... Yes John, I have written them a letter expressing my displeasure, they are nicely set up - no email contact - only the automated push button web page contact. OK they have a disclaimer in their terms of use to cover this eventuality - still leaves a lot to be desired, (a) they should check the condition of the item before dispatch and (b) check that the packaging is suitable for carriage by the postal system. The balance as photographed is in the original unopened packaging - a balance complete bouncing around loosely in a plastic box does not seem adequate to me. well i looked on their website...i found this.....there is a phone number and worth a call... Mail: Cousins Material House Ltd Unit J, Chesham Close Romford Essex RM7 7PJ United Kingdom (No Counter Service) Telephone: +44 (0)1708 757800 (10.00am-12.30pm, 1.30pm-4.00pm GMT) i know i would not just let this go...Money is money and they are responsible...and i know if u contact someone they will take care of this... God Bless,John |
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ausimax
Timekeeper
Kogan, Qld, Australia
Posts: 937
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Post by ausimax on Dec 18, 2016 17:38:45 GMT -8
Max do a chargeback with your cc company? Tell cousins unless you receive a refund for fault merchandise you will pursue a merchandise chargeback as your credit company is willing to do so. Explain again that this is a result of inadequate packaging and to either refund or resend or the money will have to be reversed via the bank. Just an idea but may be worth a shot? That is an option, though I don't want to come in too hot and heavy, as I depend on Cousins for a lot of parts & stuff, it's one of the few places you can get an account, without a letter signed by the Pope stating you are a Watchmaker, and I don't want to blow whatever goodwill I have there. |
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ausimax
Timekeeper
Kogan, Qld, Australia
Posts: 937
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Post by ausimax on Dec 18, 2016 17:46:57 GMT -8
Telephone:
+44 (0)1708 757800 (10.00am-12.30pm, 1.30pm-4.00pm GMT)
i know i would not just let this go...Money is money and they are responsible...and i know if u contact someone they will take care of this...
God Bless,John
Hi John,
Had thought of a phone call, but International calls can be a bit on the pricey side and some of these places you end up on "hold" for half an hour while they find a responsible adult.
Will try a tersely worded letter in the first instance and see if that brings any positive result, I don't really like dealing on the phone they can agree to anything and later claim ignorance of the agreement - I like to get it in writing.
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jringo8769
WIS
The life we have is a Gift from God....live it to the fullest every day...Thank God for it...
Posts: 1,570
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Post by jringo8769 on Dec 18, 2016 18:28:43 GMT -8
Well i find that a phone call will get what u want as i make them credit me while i am on
But do not let them hold u hostage for your refund
And i would not do business with them again
With all the great people on here and all the great vendors out there they seem very tone deaf to say sorry but nothing that they can do
Just my 2 cents
God Bless,John
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Dec 18, 2016 18:44:23 GMT -8
Thought my luck had changed, located a balance complete for my 8306 at Cousins, after paying the freight and several weeks wait it arrived! And this is what I got : Completely inadequate packaging for the post in My view. And this is Cousins answer to the problem. On the balance of averages I am going backwards on this one. Or should that be on the average of balances? . That is just plain :bs: ! Cousins has no hesitation taking their markup from wholesale to retail but they won't stand behind what they sell. What a bunch of rip-off artists...someone over there should pay them a visit with a live grenade  |
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Mr.Jones
Needs a Life!
Hamburg, Germany
Posts: 4,679
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Post by Mr.Jones on Dec 19, 2016 5:15:34 GMT -8
Uh... No grenades, please! We depend on them here on this side of the pond!
That's not to say that they should be able to absolve themselves from anything they are responsible for. Yeah, you're dealing with them as a "professional", but even B2B has some ground rules...
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jringo8769
WIS
The life we have is a Gift from God....live it to the fullest every day...Thank God for it...
Posts: 1,570
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Post by jringo8769 on Dec 19, 2016 5:20:16 GMT -8
Well if they act like this
That is not even amateur hour
I have been in retail sales and management and i have never heard of such failure of professional way of treating your customers and not even taking the time to make it right
Over here they would be out of business with that kinda of crap
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GuyJ
Needs a Life!
Whitley Bay, UK
Posts: 2,862
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Post by GuyJ on Dec 19, 2016 5:27:51 GMT -8
Interesting thread on TZ about them h ere |
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