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Post by saul on Feb 13, 2020 5:14:50 GMT -8
I received my Arnie (SNJ025) from Macys yesterday. The box does not have a sticker on the side with model # and MSRP. The bottom doesn't have a sticker with model and serial number. The is no instruction book, no warranty book, no warranty card.
The watch appears as new, blue case back sticker intact, hang tags looped on the band. All functions are correct and all three crowns were very tightly locked down.
I think at minimum the watch was reboxed, at max it was someone's return. I am going to call Macys and complain.
I rarely buy new Seiko watches and this is my first new non-grey market purchase in many years. When you buy a new retail AD Seiko would you assume there would be matching stickers on the outside of the box? My recent grey market SNE498 had all the right packaging.
Also, there was no protective film on the crystal. I honestly don't know if a factory fresh Seiko ships with one.
Thoughts? Opinions?
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Mr.Jones
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Hamburg, Germany
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Post by Mr.Jones on Feb 13, 2020 5:18:39 GMT -8
I think none of my Seikos (that I bought new) had a protective film on the crystal. The warranty card and booklet, as well as a manual of some sort, should always be present, though. I'd say, the watch was repackaged and the items were left out. In which Seiko box did it ship? Edit: I don't want to steal a picture, so here's a link to a sales offer on the Uhrforum: uhrforum.de/threads/seiko-arnie-padi.416481/That's what I would expect. However - packaging has differed in the past between Europe and the US of A. |
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Post by nordlys on Feb 13, 2020 5:23:27 GMT -8
Yep, never received a new watch without at least a warranty card/book and instruction manual. Sounds like you received a return. I would definitely contact Macy's to see what can be done (either receiving the missing items, or exchanging the watch for another).
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Post by leffemonster on Feb 13, 2020 5:27:33 GMT -8
I’ve bought a number of new SEIKO watches from authorised dealers in the last couple of years or so. In my experience, it’s uncommon that a store makes the effort to ensure that the inner and outer boxes are correct for the watch purchased - they just pick a box out of the cupboard. Ditto with instructions - I’ve had solar instructions supplied with an automatic watch for example. Even more unusual is to have the warranty card filled out. I bought two from a small independent AD where the warranty card was filled out, but the case code (4R35-xxxx) was recorded as being the reference ID (SPRDxxxx). Likely that little details like this aren’t properly explained to people.
My last few didn’t come with protective film on the crystal, though the bracelets did.
I’d certainly take it up with them - they’re a big name store who should know better. If they’ve sold you a customer return then this should have been made clear before purchasing.
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Post by saul on Feb 13, 2020 5:29:46 GMT -8
I'd say, the watch was repackaged and the items were left out. In which Seiko box did it ship? White outer cardboard sleeve with window cutout over Seiko logo on the actual box. Upper box was white, lower black. Pretty much the material and color combo I expect in US. |
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Post by saul on Feb 13, 2020 5:33:16 GMT -8
My last few didn’t come with protective film on the crystal, though the bracelets did. I’d certainly take it up with them - they’re a big name store who should know better. If they’ve sold you a customer return then this should have been made clear before purchasing. Online order so all presumptions are of new items. Watch ships from a warehouse somewhere. No protective film on the buckle either, although I don't know if there would be and it is shiny shiny shiny. |
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scubarob99
Moderator
Just bought a 6309-7049...this is the last one, I promise.
Posts: 3,702
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Post by scubarob99 on Feb 13, 2020 5:58:25 GMT -8
I recall buying a Seiko from Macy's about 15 years ago. I wasn't as savvy about Watch details back then, I do remember the lady behind the counter rummaging in a stack of Seiko boxes to find one that would fit. My Sportura, as well as all the other watches, was in a display case and I guess any box would do as a vessel for a shiny purchase. I was lucky she put the spare links in the box after I had the band sized.
Rob
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Post by 69ChevelleSS on Feb 13, 2020 6:42:55 GMT -8
I bought mine slightly used off ebay and even then I got the the instructions and warranty card / instructions:
Sellers actual pic from the auction.
I'd definitely pitch a b***h with Macy's. I too have had similar experiences with buying a watch from a display case and the sales help digging through piles of boxes in a drawer.
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Post by condor97 on Feb 13, 2020 7:14:05 GMT -8
+1 on the manuals. This is mine, band is different of course...  |
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Post by saul on Feb 13, 2020 7:31:39 GMT -8
Well I took the only course that was inevitable. Were I a normy I might have kept it but we ain't generally normal now is we? Boxed up and going back, replacement will be here sometime next week. Hopefully a full fresh matching numbers package. In the interim, as I always say, I got plenty o'watches to wear. This also came yesterday, from the other side of the world, with all the right paperwork and all the right protective film.  Even though this comes on a lovely h-link, I sized it and wore it for about 30min and moved on. I just think bracelets make clean field watch styles feel clunky. Plus the length of the lugs put the first bend of the links right on the edge of my wrist bone and it was not harmonious.
This BlackOlive Perlon is just perfect. |
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Post by SteveX on Feb 13, 2020 8:08:58 GMT -8
My experience with Macys was quite different; first time purchasing a watch from them was during a sale last December. Bought a Seiko SRPD51 online, and was surprised when I received shipping notification that it was shipping from Seiko USA, in New Jersey.
So, it was you would expect- stickers on box with model #, instruction book, warranty book and (unfilled) warranty card.
Sorry your experience wasn't similar, I probably would have done the same.
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Post by saul on Feb 13, 2020 8:32:18 GMT -8
My experience with Macys was quite different; first time purchasing a watch from them was during a sale last December. Bought a Seiko SRPD51 online, and was surprised when I received shipping notification that it was shipping from Seiko USA, in New Jersey. So, it was you would expect- stickers on box with model #, instruction book, warranty book and (unfilled) warranty card. Sorry your experience wasn't similar, I probably would have done the same. Based on verbiage on their website I thought there was a good chance this would have been a direct ship from Seiko so I was a little surprised that it came from a Macys distribution site. But who the hell knows what their logistics chain looks like. |
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Deleted
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Post by Deleted on Feb 13, 2020 12:38:41 GMT -8
Well I took the only course that was inevitable. Were I a normy I might have kept it but we ain't generally normal now is we? Boxed up and going back, replacement will be here sometime next week. Hopefully a full fresh matching numbers package. In the interim, as I always say, I got plenty o'watches to wear. This also came yesterday, from the other side of the world, with all the right paperwork and all the right protective film. Even though this comes on a lovely h-link, I sized it and wore it for about 30min and moved on. I just think bracelets make clean field watch styles feel clunky. Plus the length of the lugs put the first bend of the links right on the edge of my wrist bone and it was not harmonious.
This BlackOlive Perlon is just perfect. Jakes makes a nice watch! |
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Post by saul on Feb 13, 2020 13:38:02 GMT -8
Jakes makes a nice watch! I would have wished for a dateless version but this is fine. |
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Post by meanoldmanning on Feb 13, 2020 15:37:34 GMT -8
To add to what you might expect if a watch is actually shipped from the AD’s warehouse or pulled from their back room. The company I work for did a project for one of the largest jewelry retailers in North America regarding supply chain logistics. I was surprised to find out that they received watches from several brands in bags and the watches are ‘kitted’ at the distribution center, in this case a 3PL. This mean workers at the DC put the watches, manuals and other assorted item together in the box, which in some instances can be a branded but not model specific box. If I remember correctly some of the higher end models actually arrived kitted from the original mfg.
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Post by saul on Feb 13, 2020 17:32:00 GMT -8
To add to what you might expect if a watch is actually shipped from the AD’s warehouse or pulled from their back room. The company I work for did a project for one of the largest jewelry retailers in North America regarding supply chain logistics. I was surprised to find out that they received watches from several brands in bags and the watches are ‘kitted’ at the distribution center, in this case a 3PL. This mean workers at the DC put the watches, manuals and other assorted item together in the box, which in some instances can be a branded but not model specific box. If I remember correctly some of the higher end models actually arrived kitted from the original mfg. I am surprised but not shocked. I would have tended to think that a retail $500 Seiko would be completely packaged by Seiko but you never know. Even so, this purchase had a thiswasalreadyreturned vibe. |
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Deleted
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Post by Deleted on Feb 13, 2020 17:47:11 GMT -8
Jakes makes a nice watch! I would have wished for a dateless version but this is fine. Change the date wheel to white on black. You will probably forget that there is even a date function  |
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Post by saul on Feb 13, 2020 17:52:43 GMT -8
I would have wished for a dateless version but this is fine. Change the date wheel to white on black. You will probably forget that there is even a date function Oy. I am determined to leave this watch's innards alone. |
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Fergus
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Post by Fergus on Feb 13, 2020 22:54:20 GMT -8
Maybe the kitting idea is an import tax dodge....sorry I meant reduction.
IIRC some countries, if not all, have different import taxes for complete assemblies to those of piece parts.
Another thought, to keep Seiko's costs down, when all the items are manufactured in different places there is no point in Seiko paying for shipments to one place in China or Japan for the kitting when each part might as well be shipped to the dealer.
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Post by nordlys on Feb 13, 2020 22:57:27 GMT -8
Maybe the kitting idea is an import tax dodge....sorry I meant reduction. IIRC some countries, if not all, have different import taxes for complete assemblies to those of piece parts. Another thought, to keep Seiko's costs down, when all the items are manufactured in different places there is no point in Seiko paying for shipments to one place in China or Japan for the kitting when each part might as well be shipped to the dealer. Good point. Supply chains of multinational corporations are complicated. |
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